When physical distancing and travel restrictions prevented onsite conformity assessment and client meetings we pivoted to digital delivery. At the beginning there was a lot of uncertainty for assessors on how they would be impacted, this is how they make a living. We ensured we kept in constant communication with assessors to keep them informed as the situation evolved and listen to their concerns.
Remote assessment was not something new to our assessors but having this as the only option required assessors to adapt and adjust to make sure the remote assessments are as efficient as onsite assessments. Our rethinking considered the needs of assessors and customers as well as technology and data-sharing rule to ensure quality and security. We needed solutions that could work for everyone.
I was impressed on how our assessors quickly adapted to remote assessments and the positive feedback received from our customers. I’m pleased that we were able to adapt to provide customers the assurance they needed to continue their business