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Interview
Q&A: Abdel Kassou

June 11, 2021

Q&A: Abdel Kassou

Manager, Compliance and Assessment Services at SCC

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Interview
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Q.

How have assessors adapted during the pandemic?

A.

When physical distancing and travel restrictions prevented onsite conformity assessment and client meetings we pivoted to digital delivery. At the beginning there was a lot of uncertainty for assessors on how they would be impacted, this is how they make a living. We ensured we kept in constant communication with assessors to keep them informed as the situation evolved and listen to their concerns.

Remote assessment was not something new to our assessors but having this as the only option required assessors to adapt and adjust to make sure the remote assessments are as efficient as onsite assessments. Our rethinking considered the needs of assessors and customers as well as technology and data-sharing rule to ensure quality and security. We needed solutions that could work for everyone.

I was impressed on how our assessors quickly adapted to remote assessments and the positive feedback received from our customers. I’m pleased that we were able to adapt to provide customers the assurance they needed to continue their business

Q.

If someone was considering becoming an assessor what advice would you have for them? What are some of the perks of being an assessor and what kinds of assessors/technical experience are you currently recruiting for?

A.

Advice: Be ready to work hard. SCC’s assessors need to be more qualified than the people they assess, so we have a rigorous onboarding process. It also is important to consider what your objectives are for working as an assessor before you begin.

Reach out to the SCC Accreditation Services Branch (ASB) team to find out what expertise we’re looking for currently.

Perks – As an assessor you have the opportunity to work with other highly professional assessors from diverse work backgrounds. Assessing different organizations helps expand your understanding of the standards, ways of implementing systems that conform to them and discover new technologies and equipment. You also get the chance to see the world!

Q.

You are also a peer evaluator. Can you explain what this role entails and something you’ve learned from this role?

A.

I am a peer evaluator in four different programs, Laboratory, Inspection, Certification and GHG. As a peer evaluator I participate in the peer evaluation of Accreditation Bodies (AB) in other countries. As an accreditation body we also get evaluated in the same way we assess our customers. The ABs need to conform to the ISO-IEC 17011 requirements. I have learned different ways to conform to the 17011 requirements and some best practices in delivering accreditation services that I can bring back to the work we do at SCC.

Q.

When you look at the last year, what are you most proud of when it comes to your work at SCC?

A.

I’m proud of how we mobilized internal and external assessors to conduct so many assessment activities virtually. The team surpassed the target number of assessments conducted by 120% and received positive customer feedback.

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