International standards are always evolving. I ensure our customers are at the forefront of implementing and understanding the latest standard updates. ISO first issued the standard for 17065 and 17020 in 2012 for certification and inspection bodies. The new standard had introduced the concept of competency criteria as distinct from credentials and experience.
Following the introduction of these standards, I assessed a customer in the construction industry. While looking at their management systems, it was evident that the customer had job descriptions, performance review forms, interview questions, and recruitment bulletins to meet the standards, yet no significant documentation to measure the competency criteria.
During the assessment process, the customer discovered a checklist it used for on-site monitoring of its personnel after being with the company for about two years.
It was a remarkably thorough presentation of the competency criteria.
The customer immediately recognized how important it was to implement the competency criteria at the beginning of the training and recruiting process. Now the customer has a robust human resources process that encompasses the standards, and it was a much easier fix than they thought.